Customer Service Lead (LOCAL ACCOUNT)

Job Position: Customer Service Lead (LOCAL ACCOUNT)
Job Description: Transec BPO - Ortigas Center, Pasig City - WHY APPLY WITH US? ■ represent one of the top leading brands in PH ■ day shift & local account ■ fixed work schedule ■ great working environment with tight-knit team JOB OBJECTIVE To provide leadership, coaching, support and guidance to a team of Customer Service Associates in exceeding performance metrics. ESSENTIAL JOB FUNCTIONS •Manage team performance by conducting training, QA monitoring and coaching. •Communicate to the team any new requirements and/or updates. •Responsible for handling complaints and taking escalation calls to resolve customer concerns. •Accept incoming calls from customers as needed. •Create and submit reports to the client. SKILLS & QUALIFICATIONS •Bachelor’s/College Degree in any field is highly preferred; must have undergone 2nd year of college level. •At least 1 year of experience in a call center environment as Supervisor or equivalent role preferably in the field of customer service. •Experienced in using MS Excel. •Good communication skills, both written... - Permanent - Full-time
(For complete job details, check from the link below.)

Apply here: http://ift.tt/2jxWgpt

Note: This advertisement for Customer Service Lead (LOCAL ACCOUNT) maybe valid for one month from the date it was posted, so don't miss the chance and apply now!

Be updated, subscribe to Hiring Pinas
Looking for job vacancies in Arab countries? check Hiring UAE

Comments

Popular Job Posts of the Week!

Real Estate Sales Person or Agent Hiring

Office Staff

Accounts Payable Specialist

Customer Development Manager

SAP Concur - Client Support Analyst I - Expense Job

ETL Developer - Taguig City

Design Manager