Team Supervisor • Local Account • Ortigas

Job Position: Team Supervisor • Local Account • Ortigas
Job Description: Transec BPO - Ortigas Center, Pasig City - WHY APPLY WITH US? • represent one of the top leading brands in PH • day shift & local account • fixed work schedule • great working environment with tight-knit team JOB OBJECTIVE To provide leadership, coaching, support and guidance to a team of Customer Service Associates in exceeding performance metrics. ESSENTIAL JOB FUNCTIONS • Manage team performance by conducting training, QA monitoring and coaching. • Communicate to the team any new requirements and/or updates. • Responsible for handling complaints and taking escalation calls to resolve customer concerns. • Accept incoming calls from customers as needed. • Create and submit reports to the client. SKILLS & QUALIFICATIONS • Bachelor’s/College Degree in any field is highly preferred; must have undergone 2nd year of college level. • At least 1 year of experience in a call center environment as Supervisor or equivalent role preferably in the field of customer service. • Experienced in using MS Excel. • Good communication skills, bot... - Permanent - Full-time
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