Customer Service Lead (LOCAL ACCOUNT)

Job Position: Customer Service Lead (LOCAL ACCOUNT)
Job Description: Transec BPO - Ortigas Center, Pasig City - WHY APPLY WITH US? ■ represent one of the top leading brands in PH ■ day shift & local account ■ fixed work schedule ■ great working environment with tight-knit team JOB OBJECTIVE To provide leadership, coaching, support and guidance to a team of Customer Service Associates in exceeding performance metrics. ESSENTIAL JOB FUNCTIONS •Manage team performance by conducting training, QA monitoring and coaching. •Communicate to the team any new requirements and/or updates. •Responsible for handling complaints and taking escalation calls to resolve customer concerns. •Accept incoming calls from customers as needed. •Create and submit reports to the client. SKILLS & QUALIFICATIONS •Bachelor’s/College Degree in any field is highly preferred; must have undergone 2nd year of college level. •At least 1 year of experience in a call center environment as Supervisor or equivalent role preferably in the field of customer service. •Experienced in using MS Excel. •Good communication skills, both written... - Permanent - Full-time
(For complete job details, check from the link below.)

Apply here: http://jobviewtrack.com/en-ae/job-1a19412c1f5c57571144/63f4f57a3d4e8f468a6f37a532453b91.html?affid=320c3f3c1fb8a98be2ec7d7d3a46de5b

Note: This advertisement for Customer Service Lead (LOCAL ACCOUNT) maybe valid for one month from the date it was posted, so don't miss the chance and apply now!

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