Application Support Shift Lead - Makati City

Job Position: Application Support Shift Lead - Makati City
Job Description: Makati City, Metro Manila - Digital Services Cambridge Ltd. ROHQ Makati City Permanent 2 to 5 years experience Bachelor's Degree About the role: We are currently recruiting for an innovative, collaborative and decisive customer service professional to lead a team of Application Support Technicians who support customers in the use of our bespoke software systems and websites. If you have a passion for leadership, customer service and an avid interest in technology and the web, you'll be a great match for this position! Your day-to-day responsibilities will include: Supervising a team of technicians providing expert-level technical support to customers for Cambridge English software products and web-based systems Delivering technical support to customers personally Ensuring that the team receive appropriate training, guidance and coaching, enabling them to work efficiently and effectively. Testing new releases of systems and reporting defects. Developing training materials and delivering training sessi... - Permanent - Full-time
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