CUSTOMER CARE REPRESENTATIVE - L1 DESK - Makati City

Job Position: CUSTOMER CARE REPRESENTATIVE - L1 DESK - Makati City
Job Description: Makati City, Metro Manila - CHAMP Cargosystems Philippines, Inc. Makati City Permanent 2 to 5 years experience Bachelor's Degree CUSTOMER CARE REPRESENTATIVE - L1 DESK JOB DESCRIPTION Providing first level contact and convey resolutions to customer calls. o Gathering all necessary call information for the team to be able to adequately work the call ticket. o Maintain appropriate communication with the customer to keep them informed and assured that CHAMP is working on the call ticket. Properly escalating unresolved call tickets to the appropriate parties. Track, route and redirect call tickets to the appropriate resources. Update customer data and producing activity reports. Walk customers through problem solving processes. Follow-up with customers, provide feedback and see call tickets through to resolution. Utilise excellent customer service skills and exceed customers' expectations. Ensure proper recording and documentation and closure of call tickets. o Create Knowledge Base Articles o... - Permanent - Full-time
(For complete job details, check from the link below.)

Apply here: http://jobviewtrack.com/en-ae/job-1a1d416e58171b014a1152432b001c026763151a0c71695e4e5942090a1c073741110d413c021552111b0c1d5e4a49445b016d2d5207540c05041c473745041a0c004f45494c590d190b253755101c0e03021721455a5946181e/8879d0d800a635fbbdcbd339d94f63d7.html?affid=320c3f3c1fb8a98be2ec7d7d3a46de5b

Note: This advertisement for CUSTOMER CARE REPRESENTATIVE - L1 DESK - Makati City maybe valid for one month from the date it was posted, so don't miss the chance and apply now!

Be updated, subscribe to Hiring Pinas
Looking for job vacancies in Arab countries? check Hiring UAE

Comments

Popular Job Posts of the Week!

Hadoop Engineering Admin - Taguig City

Arvato Eastwood | Customer Service Representative | Voice and Chat

Office Staff

Real Estate Salesperson Part Time Work From Home Jobs Muntinlupa City

Be one of our CSR for Pioneer Mobile Communications

Customer Service Representatives for Healthcare Account

Call Center Agent Logistics Account Up to 20k Starting Ghsdjk