Workforce Analyst

Job Position: Workforce Analyst
Job Description: kgb - Metro Manila - Workforce Analyst kgb Makati City, Metro Manila Workforce Analyst Job LocationsPH-Makati City Posted Date19 hours ago(10/1/2018 10:39 AM) ID2018-4860 Company NamePH - kgb Philippines Inc. CategoryOperations Overview Conduit Global is launching a new program in the Metro Manila area and We are seeking for an practiced Workforce Analyst to join us in the adventure. As a key member of our contact center, you will be responsible for creating schedules and monitoring/analyzing call volume patterns to ensure we are meeting our client commitments. You will be a positive function model and mentor to the Workforce team by developing monitors that exude customer service expertise. Prior practice with building schedules, creating staffing plans, and using workforce tool systems is required. We're looking for Somebody with excellent people, leadership abilities, and analytical expertise. Is that you?? Responsibilities » Ensures appropriate staffing to meet service levels and staff... - Permanent - Full-time
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