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Showing posts with the label Call Monitoring Specialist - Baguio I

Call Monitoring Specialist - Baguio I

Job Position: Call Monitoring Specialist - Baguio I
Job Description: Sitel - Baguio, Benguet - ABOUT US As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation. With over 30 years of industry-leading experience, Sitel’s 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries. Combining comprehensive customer care capabilities, leading omnichannel solutions and unparalleled expertise across industries, Sitel collaborates with some of the best known global brands to help consistently deliver outstanding customer experiences. Sitel is a subsidiary of Groupe Acticall. Visit to learn more. SUMMARY OF RESPONSIBILITIES May be responsible for monitoring associate phone quality and tool usage to ensure high level of customer satisfaction and first call resolution Responsible …