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Ecommerce Virtual adjunct | Antipolo City

Job Position: Ecommerce Virtual adjunct | Antipolo City
Job Description: 2nd Office - Antipolo City, Rizal - Ecommerce Virtual adjunct | Antipolo City 2nd Office Inc. - Antipolo, Calabarzon Job tasks: » Answer Customer Service related emails including any follow up actions such as replacements and returns. » Commenting on Negative Reviews within 30 minutes or as agreed » Commenting an "Amazon Answers" within 5 minutes » Working/Communicating with internal team and or vendors to ensure all customer service related issues are being resolved. » Answering the Customer Service phone as a backup to office team » Working with team on ad hoc tasks such as order entry or report generation » Working with Amazon Seller Support on Opening and Resolving cases. » Reviewing WatchFree orders and sending emails to targeted customers » Vigilantly monitoring and updating dozens of product listings Monitor Inventory, stranded and suppressed listings. » Maintaining excel sheets for various KPIS »…