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ITSM Manager - Taguig City

Job Position: ITSM Manager - Taguig City
Job Description: Taguig City, Metro Manila - Taguig City Permanent > 5 years experience Bachelor's Degree Job Description - Manager - Customer Service Desk and IT Service Management Positions reporting to this position 20+ engineers working in a shift supporting 24/7 operations Reports to: Director, Manila Global Infrastructure Operations As part of a team that takes responsibility for Ingram Micro's Customer Service Desk Operations, you will be taking responsibility for ensuring that first level response is optimal for the Global Information Systems Organization. With over 200 connected locations, 5 global datacenters, 1000's of servers and 22,000 employees, Ingram's IT environment is complex and critical to daily business operations. The successful candidate will have a strong grasp of Technical Helpdesk / Service Desk Operations. The successful candidate would need to be able to communicate well and lead issues as they occu…