Showing posts with the label Job Opportunity: Service Desk Analyst

Job Opportunity: Service Desk Analyst

Job Position: Job Opportunity: Service Desk Analyst
Job Description: Accenture - Metro Manila - Service Desk Analyst Accenture Philippines - Manila, Metro Manila - Job description ? Provide first level support for customer and system incidents and requests using basic technical and service knowledge ? Assist in assuming initial ownership for the coordination, investigation and documentation of customer and system incidents ? Assist in interpreting problems or errors at a basic level and help in the assessment of risks of events and escalating appropriately to protect client services ? Ensure proper documentation for all problems, incidents and requests ? Demonstrate good knowledge of the customer's business needs and applying them to the management of system events & incidents ? Work with other teams to ensure the coordinated management of incidents ? Develop and maintain an knowledge of customer Service Level Agreements + Basic qualifications a. Degree in Information Technolog…