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MOR Analyst

Job Position: MOR Analyst
Job Description: Arvato Corp. - AFS Philippines - Alabang, Muntinlupa City - Company: Arvato Corp. - AFS Philippines Requisition ID: 22394 Position Summary: The MOR Analyst supports the day to day administrative requests submitted by operations managers across multiple regions. Overall Responsibilities: Receive and review blocked orders from clients as assigned utilizing arvato and/or clients’ internal tools Validate blocked orders by performing data point and/or advanced research following a pre-defined research checklist Validate customer or order information by directly contacting customer(s) and documenting feedback Review research outcome and determine next step for blocked order i.e. Cancel, Release or Hold orders Execute manual review decision action on blocked orders Perform tasks within agreed KPIs or any agreed metrics Work closely with other Adidas departments, Subsidiaries and Customers to proactively meet and exceed customer expectations Perform b…