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Showing posts with the label Offer: Call Center Manager (GRN10817)

Offer: Call Center Manager (GRN10817)

Job Position: Offer: Call Center Manager (GRN10817)
Job Description: Teleperformance Philippines - Metro Manila - Call Center Manager (GRN10817) Teleperformance Philippines - Mandaluyong City, Metro Manila Subsidiary: Teleperformance Philippines Location Mandaluyong City, PH Department Operations Position Title Call Center Manager (GRN10817) Report To Director of Operations Job Summary Overall in-charge of the day-to-day operations of the center tasks/Responsibilities Responsible for the attainment of client set goals, efficiency targets and overall center performanceAnalyzes agents/managers/ACCM performance and develops action plan to bridge gapsImplements and audits TOPS as a tool to maintain/increase performance Appropriate qualifications: At least 3 years ACCM/CCM practiceStrong performance mngt/TOPS backgroundExcellent program planning and execution expertiseStrong analytical expertise; very detail-orientedStrong decision-making and problem-solving expertiseExcellent communication…