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Offer: Chat Support Specialist

Job Position: Offer: Chat Support Specialist
Job Description: Beepo - Pampanga - Chat Support Specialist Beepo - Angeles Full time tasks & Job responsibilities: » Converse via social media (Facebook, Instagram, LinkedIn, Zopim, Twitter) private messages and on posts with Customers to establish their health and fitness goals, as well as suggest the right meal plan for them. » Answer questions from traffic generated from the company website via Zopim chat. This is a website chat platform with fast paced incoming messages. You will also be initiating outgoing messages. You must love a chat, to connect, to help people and to close sales! » Actively listen to Customers and analyse and address all of their questions. » Deal with high Facebook traffic, up to 300 private messages and posts per day. » Escalate questions to the Clients to avoid confusion. » Identify customer's issue and provide available support options. » Respond to Facebook enquiries within 5 minutes to keep the respon…