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Offer: Customer Support Engineer

Job Position: Offer: Customer Support Engineer
Job Description: Vlocity - Metro Manila - Customer Support Engineer Vlocity - Manila, Metro Manila This position, as part of Vlocity Global Support, has primary responsibilities for providing hands on deep technical troubleshooting, feature explanation, and best practice guidance for the suite of Vlocity products. The Senior Customer Support Engineer work environment is focused on providing support to pre-implementation Services Teams in a fast paced environment that operates globally on a 24/7/365 basis. A prosperous Senior Customer Support Engineer operates efficiently in this climate, maintains composure, exhibits professionalism, understands our Services Team needs and delivers the highest level of client satisfaction. this function will work in conjunction with our Services Team and Product Engineering to report and analyze, troubleshoot, and document deep technical issues. In addition, this function will act as the escalation resourc…