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Showing posts with the label Offer: MDC Digital Intake 2017

Offer: MDC Digital Intake 2017

Job Position: Offer: MDC Digital Intake 2017
Job Description: Convergys Philippines - Metro Manila - MDC Digital Intake 2017 Convergys Philippines - Quezon City, Metro Manila listing title:MDC Digital Intake 2017 Job DescriptionThe Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. Essential Functions/Core Responsibilities ? Ensure service delivered to our customers meets contractual Key Performance Indicator (?KPIs') ? Clarify customer requirements; probe for knowledge, use decision-support tools and resources to appropriately provide resolution to the customer ? Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer ? Greet customers in a courteous, friendly, and profess…