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Showing posts with the label Real Time Analyst

Real Time Analyst

Job Position: Real Time Analyst
Job Description: HCL Technologies Philippines Inc - Taguig City, Metro Manila - JOB DESCRIPTION » Candidate must possess at least a Bachelor's/College Degree in any field or equivalent. » At least 1 year exposure in Workforce Management » Willing to work at any shift » Needs related practice in real-time monitoring » Highly proficient in Microsoft Excel » Full-Time position(s) available. WORK LOCATION Address McKinley Hill, Upper McKinley Road, Taguig, Metro Manila, Philippines COMPANY SNAPSHOT Average Processing Time More Than 2 Weeks Industry Call Center/IT-Enabled Services/BPO Telephone No. 6726010 Facebook Fan Page https://ift.tt/1hbLD7h Company Size More than 5000 Employees Working Hours Regular hours, Mondays - Fridays Dress Code Business (e.g. Shirts) Benefits Medical, Dental Spoken Language English COMPANY OVERVIEW HCL Technologies helps global enterprises reimagine their businesses for the digital age. Through innovative technology solutions…

Real Time Analyst

Job Position: Real Time Analyst
Job Description: VCC Link - Pasig City, Metro Manila - Real Time Analyst Pasig, National Capital Region Today, 03:29 PM V-CALL CENTER LINK (VCCLINK), INC. This seal certifies that the information and activity of this Employer has been carefully verified by Worksvianet. » Job detail Overview Responsible in coordinating with the Director of Workforce Empowerment and Division Coordinator(s), provide Business Services to local employers and assist clients in developing, implementing, and monitoring an employment plan that leads to self-sufficiency. Responsibility Manages day-to-day forecasting and scheduling for assigned accounts Coordinate and collaborate with various level of management to ensure staffing level are met Ensure professional development of global workforce team Participate in meeting to determine short and long-term headcount and staffing requirements Drives real time strategies, including skilling, shrinkage utilization and ensure service le…

Real Time Analyst

Job Position: Real Time Analyst
Job Description: Customer Relationship Management - Muntinlupa City, Metro Manila - Company: Arvato Corp. Requisition ID: 13525 Position Summary: The Real Time Analyst is a Workforce Management role that reports to the Workforce Manager and will take direction from the Workforce Forecasting and Scheduling Analyst. The RTA responsibilities include monitoring multiple queues and agents from multiple programs to ensure consistent service is maintained. Overall Responsibilities: · Monitor agent activity in real time using Aspect Real Time Adherence and Aspect Director. Report to the Operations teams agents that are not adhering to their assigned schedules or are above acceptable thresholds for; Call Time, Hold Time, Wrap Time and Idles. · Real Time Service Level monitoring of all queues within Aspect Director advising programs when calls are in queue and advise of corrective actions that should be taken including deferring or cancelling of Meetings, Coaching…