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Showing posts with the label Specialist - HelpDesk Representative 1

Specialist - HelpDesk Representative 1

Job Position: Specialist - HelpDesk Representative 1
Job Description: W. R. Grace & Co. - Alabang, Muntinlupa City - Job Description The Specialist- HelpDesk Representative is responsible for providing the user community with the highest quality first level support relating to solving computer and other IT related hardware or software or IT related questions; Logging and tracking incidents received in current call tracking software and responsible for being aware of IT related processes, issues and projects relevant to and that may impact the user community. Duties: Respond to and/or be available to receive requests from the user community pertaining to questions or problems relating to computer and other IT hardware or software applications. Attempt to resolve the problem or answer the question at the first contact. Logs requests/problems as outlined in HelpDesk documentation. If unable to immediately solve, escalate the request to the second level of support. Track and follow thr…

Specialist - HelpDesk Representative 1

Job Position: Specialist - HelpDesk Representative 1
Job Description: W. R. Grace & Co. - Alabang, Muntinlupa City - Job Description The Specialist- HelpDesk Representative is responsible for providing the user community with the highest quality first level support relating to solving computer and other IT related hardware or software or IT related questions; Logging and tracking incidents received in current call tracking software and responsible for being aware of IT related processes, issues and projects relevant to and that may impact the user community. Duties: Respond to and/or be available to receive requests from the user community pertaining to questions or problems relating to computer and other IT hardware or software applications. Attempt to resolve the problem or answer the question at the first contact. Logs requests/problems as outlined in HelpDesk documentation. If unable to immediately solve, escalate the request to the second level of support. Track and follow thr…