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Support Analyst - Manila City

Job Position: Support Analyst - Manila City
Job Description: Manila City, Metro Manila - Global Process Manager, Inc Manila City Permanent 2 to 10 years experience Bachelor's Degree Job Description The Support Analyst will provide front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals. They will also be responsible for responding to, documenting and resolving service tickets coming from the Global helpdesk system in a timely manner according to SLA. The Support Analyst must have excellent problem-solving skills to diagnose, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to appropriate IT staff members. The Support Analyst will also perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention. This position will support multiple platforms including desktops, laptops, mobile devices and vi…